IT Intern
Two stints as an IT Intern at the Kalamazoo Public Library, spanning March 2022 through April 2024 with a gap in between. It was my first real software job, and the constraints were tighter than anything I’d work on later: a small team, a limited budget, and a building full of people relying on the systems we maintained.
What I did
Order-management web app
Engineered a web app for cataloging, processing and order-management workflows that cut turnaround per order from 30 minutes to 5, an 83% reduction.
Internal wiki rebuild
Restructured the internal wiki so software troubleshooting documentation actually made sense to new hires.
Wi-Fi hotspots for local schools
Configured and deployed Wi-Fi hotspots for local public schools as part of T-Mobile’s Project 10 Million initiative.
What I took away
Public libraries are quietly some of the most interesting tech environments in any town: they have to serve every person who walks in. Working there gave me a lasting respect for systems that just… work.